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Complaints Service

In order to submit a request or a complaint for the Region of Attica, please contact Online.

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    *All fields marked with an asterisk must be prerequisites. If any of the fields are not filled in, the request cannot be submitted.

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        *All fields marked with an asterisk must be prerequisites. If any of the fields are not filled in, the request cannot be submitted.

        a) Meter installation schedule:

        The Operator shall complete the Connection within sixty (60) calendar days of signing the Connection Agreement. In accordance with the Distribution Network Management Code, the following cases are excepted:

        1. Failure of the Respondent to provide the Operator with the required information and/or inability to access the Respondent’s Internal Facility/Property.
        2. Whether, due to reasons beyond the responsibility of the Operator, the construction of the External Installation or the power supply is dangerous.
        3. Whether a different connection time is agreed between the Counterparty and the Operator.
        4. Due to force majeure, as described in the provisions of Article 8 of the Distribution Network Management Code.
        5. In case the Operator has received monthly connection requests in excess of 120% of the average of the requests of the last two (2) years.
        6. In cases requiring the installation of a pressure-regulating station (M/R).
        7. In cases of technical difficulties, such as archaeological findings, need to revise connection design, difficulty in construction at the responsibility of the Contractor, requirement for special permits or special remediation.
        8. In case an extension of the Distribution Network is required.

        b) Asphalt Pavement Rehabilitation

        Please complete the form below:

          *All fields marked with an asterisk must be prerequisites. If any of the fields are not filled in, the request cannot be submitted.

          c) Other issues

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            *All fields marked with an asterisk must be prerequisites. If any of the fields are not filled in, the request cannot be submitted.

            Please contact our call centre at 11322, in case you have concluded a natural gas supply contract and your engineer has submitted to EDA Attikis S.A. the internal installation survey and the relevant certificates for its construction, in order to set the activation appointment.

            Please complete the form below:

              *All fields marked with an asterisk must be prerequisites. If any of the fields are not filled in, the request cannot be submitted.

              Please visit the following link below to find information on current legislation:

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                *All fields marked with an asterisk must be prerequisites. If any of the fields are not filled in, the request cannot be submitted.

                For the areas of the Region of Thessaloniki and the Region of Thessaly, please click here.

                 

                For the areas of the Regions of Eastern Macedonia & Thrace, Central Macedonia, Central Greece, Western Macedonia, Western Greece, Epirus and Peloponnese, please click here.