Why does natural gas have a distinctive smell?

Natural gas, as it comes out of the fields, is odourless, but during transport a special substance with a characteristic odour is added in very small quantities in order to be immediately detectable in case of escape.

I smell gas.

What should I do;

• Open all doors and windows in the room as the gas is lighter than air and will be released into the atmosphere
• You should immediately extinguish any lit cigarette or other sources of flame or spark
• You should turn off the main gas supply tap and the switches on all gas appliances
• You should call
  • Emergency Intervention Call Center: 800 11 87 87 8.
  • or the Customer Service Helpline 11322
  • For the areas of the Region of Thessaloniki and the Region of Thessaly, please click here.
  • For the areas of the Regions of Eastern Macedonia & Thrace, Central Macedonia, Central Greece, Western Macedonia, Western Greece, Epirus and Peloponnese, please click here.

What should I NOT do?

• Under no circumstances should you use matches, lighter or other flame source
• You must not cause a spark, which is not always visible but can be caused even if you call the elevator, use a telephone device, press an electrical or electronic switch, or even turn on a flashlight.

AND DON’T FORGET: PANNIC ATTACK IS THE GREATEST DANGER

The technical problem will be restored immediately and soon you will be able to enjoy the unique advantages of natural gas again.