Why does natural gas have a distinctive smell?

Natural gas, as it comes out of the fields, is odorless, but during transport a special substance with a characteristic odor is added in very small quantities in order to be immediately detectable in case of escape.

I smell gas.

What should I do?

• Open all doors and windows in the room as the gas is lighter than air and will be released into the atmosphere.
• You should immediately extinguish any lit cigarette or other sources of flame or spark.
• You should turn off the main gas supply tap and the switches on all gas appliances.
• You should call
  – the Contact the Emergency Response Coordination Centre (ERCC) of Enaon EDA at 8001111330 και 210-3463365
  – or the Customer Service Helpline 11322

What should I NOT do?

• Under no circumstances should you use matches, lighter or other flame source.
• You must not cause a spark, which is not always visible but can be caused even if you call the elevator, use a telephone device, press an electrical or electronic switch, or even turn on a flashlight.

AND DON’T FORGET: PANNIC ATTACK IS THE GREATEST DANGER

The technical problem will be restored immediately and soon you will be able to enjoy the unique advantages of natural gas again.